Responsible Gambling

Our commitment at 20bet India

20bet is committed to providing a safe, fair, and enjoyable experience for players in India. Gambling should be entertainment, not a way to make money or solve financial problems. This page explains practical steps to help you stay in control, recognise warning signs, and access support when needed.

Responsible play guidelines

Set a budget before you play and only gamble with money you can afford to lose.
Decide how much time you will spend and take regular breaks.
Do not chase losses—losses are part of gambling and recovery is never guaranteed.
Avoid gambling when upset, stressed, tired, or under the influence of alcohol or drugs.
Keep track of deposits, bets, and spending so you always know where you stand.
Balance gambling with other activities, hobbies, and social time.

If gambling stops being fun, feels difficult to control, or causes problems at home, work, or in your finances, it may be time to pause and seek help.

Understanding the risks

All gambling involves risk. Outcomes are random, and no strategy can guarantee a win. The longer you play, the more likely the results will reflect the house edge. Treat every bet as a cost of entertainment rather than an investment.

Recognising signs of problem gambling

Problem gambling can affect anyone. It may develop gradually and can impact your finances, relationships, mental wellbeing, and work or study. The earlier you notice warning signs, the easier it is to take action.

Common warning signs

Examples include spending more money or time than planned, hiding gambling activity, feeling anxious or irritable when not gambling, or repeatedly trying (and failing) to cut back.

Financial and personal impact

Warning signs may also include borrowing money to gamble, using funds meant for bills or essentials, selling belongings, or arguments with family and friends about gambling.

When to seek help

If you feel you are losing control or gambling is causing harm, consider taking a break and contacting a support service. Asking for help is a responsible step and support is available.

Gambling and mental wellbeing

Gambling can be closely linked to stress, anxiety, low mood, and sleep problems. Some people gamble to escape difficult feelings, which can create a harmful cycle. If you notice gambling is becoming a way to cope, it is important to reach out for professional support.

If you feel at risk of harming yourself or others, seek urgent help through local emergency services and talk to a trusted person immediately.

Tools and controls to help you stay in control

Personal limits

Setting limits is one of the most effective ways to manage gambling. Use limits that fit your situation and review them regularly to make sure they still work for you.

Time-outs and breaks

A short break can help you reset and avoid impulsive decisions. Consider stepping away if you feel frustrated, tired, or tempted to chase losses.

If you need longer support, you may also consider self-exclusion options described below.

Self-assessment checklist

Answering the questions below honestly can help you understand whether gambling may be becoming a problem. If you answer “yes” to any of these, it may be helpful to take a break and seek support.

Ask yourself:

Do I gamble longer than I intended?
Have I spent more than I can afford to lose?
Do I feel the need to gamble to feel better or escape problems?
Have I tried to cut down or stop and found it difficult?
Do I chase losses by gambling more?
Have I lied to others about my gambling?
Has gambling caused conflict, stress, or financial difficulties?
Do I borrow money or use credit to gamble?

If these questions raise concerns, consider using safer-gambling tools immediately and contacting a support organisation.

For help with account controls on 20bet India, contact our support team at [email protected].

Self-exclusion

Self-exclusion is a stronger measure that blocks access to your account for a chosen period. During self-exclusion, you will not be able to place bets or use gambling services through your account.

Self-exclusion can help if you:

feel your gambling is no longer under control and you need a firm break.

Set a clear self-exclusion period that gives you time to reset and get support.
Avoid creating new accounts—this undermines the purpose of self-exclusion.
Combine self-exclusion with blocking software and support services for best results.

Important: Self-exclusion is intended as a safety measure. While we take reasonable steps to enforce it, it is most effective when you also seek external support.

If you want to self-exclude, follow these steps:

Contact our support team and request self-exclusion for your account.
Choose the duration that you want the self-exclusion to apply for.
Confirm your account details so we can apply the restriction correctly.
Remove saved payment methods where possible and avoid access triggers.
Consider adding blocking tools and contacting a support organisation for ongoing help.

Need help now? If you are unsure which option is right for you, contact support and we will guide you through the available controls.

Underage gambling and parental controls

20bet India is for adults only. We do not permit underage gambling. If you share a device, we recommend using device-level protections to prevent minors from accessing gambling content.

If you believe a minor has accessed our services, contact us immediately at [email protected] so we can assist.

Practical steps for parents and guardians include:

Keep usernames, passwords, and payment details private and secure.
Use parental controls and content filters on devices used by children.

Account security

If you suspect someone else is using your account, reset your credentials and contact [email protected] for assistance.

Using strong passwords and logging out after each session can help protect your account from unauthorised access.

Reminder: Do not allow anyone under the legal age to use your account or payment methods.

Where to get support

If gambling is affecting you or someone close to you, professional help and peer support can make a real difference.

You can speak to trained advisers, access self-help tools, and find treatment resources through independent organisations.

If you are located in India, you may also consider speaking with a local mental health professional or counselling service in your state or city.

Online chat support: NCPG Chat

Community and resources: Gamtalk

Confidentiality

Requests for safer-gambling tools, time-outs, or self-exclusion are handled with care. We treat these matters as confidential in line with our policies and applicable requirements.

If you contact us, we will focus on practical steps to protect your account and help you access appropriate support.