Privacy Policy

This Privacy Policy explains how 20bet India (“20bet”, “we”, “us”, “our”) collects, uses, shares, and protects your personal data when you access or use our website, apps, products, and services. Last updated: July 23, 2026.

Introduction

This Privacy Policy applies to your use of 20bet’s services in India. It should be read together with our Terms and any product-specific notices available on 20bet and within the relevant service interfaces.

What personal data we collect

Depending on how you interact with 20bet, we may collect the following categories of personal data:

Account information (such as username, password, and account identifiers).
Identity information (such as name, date of birth, gender, and government-issued identification details where required).
Contact information (such as email address, phone number, and address).
Verification and compliance information (such as KYC/AML checks, age verification results, and risk or fraud screening outcomes).
Payment and transaction information (such as deposits, withdrawals, payment method identifiers, billing details, and transaction history).
Usage data (such as pages viewed, features used, session duration, and in-product interactions).
Device and technical data (such as device type, operating system, browser type, language, time zone, and unique device identifiers).
Log and network data (such as IP address, access times, and referral URLs).
Location data (such as approximate location inferred from IP address).
Communications (such as messages to customer support, emails, chat transcripts, and call recordings where permitted by law).
Marketing preferences (such as subscription status and consent choices).
Responsible gaming and safety information (such as self-exclusion status, limits, and related requests).
User-generated content (such as reviews, feedback, and survey responses you choose to provide).
Bonus and promotion data (such as eligibility checks, bonus usage, and related activity).
Cookie and similar technology data (such as cookie identifiers and analytics signals, subject to your choices).

We may also receive personal data about you from third parties in connection with providing our services, such as:

Payment service providers and banking partners (to process transactions and prevent fraud).
Identity, age, and compliance verification providers (to meet legal and platform requirements).
Advertising, analytics, and attribution partners (to measure performance and improve marketing, where allowed).
Public sources and regulators (where required to comply with applicable law and obligations).

How we use your personal data

We use personal data for the following purposes, depending on the services you use and the choices you make:

To create and manage your account, including authentication and access control.
To provide and operate our services, including enabling gameplay, processing bets, and delivering features.
To process deposits, withdrawals, refunds, chargebacks, and related transactions.
To perform identity, age, and compliance verification (including KYC/AML and fraud prevention checks).
To detect, prevent, and investigate fraud, account misuse, security incidents, and prohibited activity.
To comply with legal obligations, regulatory requirements, and lawful requests.
To communicate with you about your account, transactions, updates, and service notices.
To provide customer support and handle complaints, disputes, and requests.
To personalize your experience, such as remembering settings and preferences.
To send marketing communications (where permitted and subject to your preferences).
To administer promotions, bonuses, tournaments, and loyalty programs.
To conduct analytics, reporting, and service improvement (including performance monitoring and quality assurance).
To enforce our Terms and protect our rights, users, and partners.
To support responsible gaming measures and user safety, including limit settings and self-exclusion.
To keep appropriate records and audit trails required for business and compliance purposes.
To carry out corporate transactions (such as restructuring) in accordance with law and this policy.
To test, develop, and maintain our systems, including troubleshooting and debugging.

Where required by applicable law, we process your personal data based on one or more lawful grounds, such as your consent, performance of a contract, compliance with legal obligations, or legitimate interests (for example, fraud prevention and service security), balanced against your rights.

You may withdraw consent where we rely on consent, but doing so may affect your ability to use certain features or services.

How to contact us

If you have questions about this Privacy Policy or how we handle your personal data, you can contact our privacy support team at [email protected].

For faster handling, please include your registered email (if applicable), your username, and a clear description of your request. We may ask you to verify your identity before acting on certain requests.

Sharing and disclosure of personal data

We do not sell your personal data. We may share personal data only as necessary to provide our services, operate our business, comply with law, and protect our users and platform.

We may disclose your personal data to the following categories of recipients:

Service providers: Companies that process data on our behalf (such as hosting, analytics, customer support tooling, email delivery, and security services) under contractual obligations.
Payment and financial partners: Payment processors, banks, and related entities to process transactions, manage chargebacks, and prevent fraud.
Verification and compliance partners: Providers that help us perform KYC/AML, age/identity verification, risk screening, and responsible gaming checks.
Authorities and legal recipients: Regulators, law enforcement, courts, and other parties where required by applicable law or necessary to protect rights and safety.

Where we share personal data, we take reasonable steps to ensure recipients handle it securely and only for the purposes described, including through confidentiality, data protection, and security clauses.

If 20bet undergoes a business transition (such as a merger, acquisition, reorganization, or sale of assets), personal data may be transferred as part of that transaction, subject to applicable legal safeguards.

Cookies and similar technologies

We use cookies and similar technologies (such as pixels, local storage, and SDKs) to operate our services, keep you signed in, remember preferences, measure performance, and improve user experience.

Some cookies are strictly necessary for the site to function; others are used for analytics, personalization, and marketing where permitted and subject to your choices.

You can control cookies through your browser settings and, where available, through cookie preference tools on our site. If you block certain cookies, some features may not work correctly.

We may use analytics tools to understand how users interact with our services (for example, which pages are visited and which features are used) so we can improve stability and usability.

Marketing and attribution technologies may be used to measure campaign effectiveness and to show relevant offers, where allowed by law and your preferences.

For more information about cookies used on our services and how to manage them, contact us at [email protected].

Data retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and the reason we hold it. If you have questions about retention for a specific data category, contact us at [email protected].

Your rights and choices

Subject to applicable law in India and other relevant jurisdictions, you may have rights such as accessing, correcting, deleting, or obtaining a copy of your personal data, objecting to or restricting certain processing, and managing marketing preferences. To submit a request, contact us at [email protected].

Security of your personal data

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. No system is completely secure; if you believe your account or personal data has been compromised, contact us immediately at [email protected].

International transfers

Your personal data may be processed in countries other than India where we or our service providers operate. When we transfer personal data internationally, we take steps to provide appropriate safeguards consistent with applicable law, such as contractual protections and security controls.

Children’s privacy

Our services are not intended for children and are offered only to users who meet the minimum legal age for the relevant products in their location. We do not knowingly collect personal data from underage individuals. If we learn that an underage person has provided personal data, we will take steps to delete it and restrict access.

Age-gating: We use age checks and may require verification before allowing access to certain features.
Account action: Underage accounts may be suspended or closed, and related activity may be reviewed for compliance.
Reporting: If you believe an underage person is using our services, notify us promptly.
Contact: Report concerns to [email protected].

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. The “Last updated” date at the top of this page shows when this Privacy Policy was most recently revised (July 23, 2026). If changes are material, we may provide additional notice through the site or via your account contact details where appropriate.